Otter.ai is increasing its namesake platform in the present day with a collection of latest options the seller has dubbed “Assembly GenAI,” designed to spice up assembly intelligence.
The San Francisco-based startup gives on-line synthetic intelligence (AI) powered voice transcription providers. It integrates with many frequent assembly suppliers together with Zoom. In June 2023, the corporate first debuted its Otter AI chat capabilities, bringing the ability of a generative AI assistant to the platform to reply questions on a particular assembly and supply summaries.
The brand new “Assembly GenAI” options go a step additional, enabling organizations to learn from the Otter AI assistant in a single assembly, but additionally throughout all assembly transcriptions {that a} consumer or group has on the platform. A consumer might for instance get a abstract from a dozen completely different conferences, ask about the important thing takeaways and get the following steps. The AI chat functionality can also be now coming to the Channels functionality in Otter, so a number of customers in the identical group can now chat with Otter AI as a part of a channel dialog.
“Utilizing the brand new AI chat, it may well question a complete assembly database,” Sam Liang, Otter AI co-founder and CEO advised VentureBeat. “You may ask an ambiguous query and Otter will discover out which conferences mentioned that matter and provide the reply.”
Along with querying throughout conferences, Otter is making the AI chat collaborative as half of a bigger technique to assist organizations achieve extra worth from conferences.
With the present Otter AI chat, solely a single consumer can work together with the AI. With the “Assembly GenAI” updates a number of individuals can now take part in a bunch chat with the AI. In an Otter channel, a bunch of individuals can chat with one another, and now Otter AI is usually a participant in that channel.
“So you possibly can nonetheless speak to one another as ordinary, however at any time, you possibly can say hey, Otter, I’ve a query about you understand, a gross sales name and Otter will provide you with the reply in that channel so that everyone else can see it too,” Liang stated.
Liang stated that he sees the Otter channel collaboration functionality as being complementary to a company’s utilization of different collaboration instruments, similar to Slack. Liang famous that whereas Slack could be very highly effective for textual content communication, Otter focuses on voice and storing searchable assembly transcripts.
Credit score: Otter.ai
Along with the AI chat upgrades, Otter continues honing its AI capabilities behind the scenes.
In line with Liang, the corporate’s AI staff has accomplished substantial work to enhance summarization high quality. He famous that the summarization is constantly being refined based mostly on consumer suggestions to assist generate the insights that customers are on the lookout for from conferences. Otter builds its personal fashions and likewise fine-tunes present fashions as a part of its voice transcription platform.
Otter can also be taking steps to scale back the danger of AI hallucinations. One instance is to double-check that any names, firms or different terminology referenced by the AI might be discovered within the authentic content material.
Trying forward, Liang stated Otter goals to have the Otter AI chat communicate up proactively throughout conferences when it has helpful data.
It’s a future the place Otter will in lots of respects be simply one other participant in a gathering. Liang stated it’s doable sooner or later that Otter will likely be listening in as a part of a Zoom convention for instance and reply to voice queries within conferences, and even proactively supply data at an applicable time.
“It will probably simply begin speaking proactively each time it detects that it may well contribute helpful data or helpful insights,” Liang stated. “So Otter turns into a staff member that may take part in a dwell dialogue.”