Drift is a strong communication software program that mixes dwell chat, conversational advertising, and conversational gross sales. It is user-friendly interface and sturdy options makes it favourite for companies seeking to interact clients in actual time and convert leads effectively.
Whereas it has established itself because the best-known model inside the chat app area of interest, it has some clear downsides. These downsides are the principle cause that digital companies hunt for Drift chatbot alternatives.
On this article, we’ll take you thru the highest 14 Drift opponents providing superb customization capabilities and integration choices.
The instruments talked about within the listing supply a mixture of CRM/CSM instruments and companies meant for particular enterprise sorts. They fall into an analogous value vary or supply extra inexpensive pricing plans.
Nonetheless, earlier than we evaluation the 14 alternate options let’s start with a short overview of the Drift chatbot.
Drift- A Temporary Overview
Drift is a cloud-based dwell chat and conversational advertising platform for gross sales designed to optimize your small business’s gross sales and advertising efforts. Like every other conversational advertising platform, Drift gives an AI-based digital assistant to streamline buyer expertise.
So, why is Drift efficient?
- AI-powered chatbots: These operate as round the clock gross sales assistants by interacting with web site guests by means of automated pure language communications.
- Customer intelligence knowledge: By analyzing customer habits, this device assists in beginning probably the most pertinent interactions.
- Kinds for fast chat: Standard web types will be instantaneously transformed into chat experiences.
Along with supporting customer support, Drift excels at advertising and gross sales initiatives. It helps generate leads and shut offers.
Drift’s good synthetic intelligence (AI) can learn buyer or lead necessities and reply robotically when applicable. This function alone can deal with all elementary buyer queries, saving numerous hours of guide labor.
Nonetheless, there’s additionally downsides.
Regardless of the large worth it gives, Drift isn’t the correct match for each enterprise. Listed below are some drawbacks that compels companies to search out Drift alternate options:
Drift drawbacks:
- Excessive value: Deploying the Drift chatbot throughout a number of groups and accessing its full capabilities can value 1000’s of {dollars} per 30 days. For instance, their Premium plan, designed for small companies, prices $2,500 per 30 days (billed yearly).
- Restricted integration with main advertising channels: In contrast to many prime dwell chat options, Drift does not combine with key advertising channels like SMS textual content messaging, Fb Messenger, and WhatsApp. To be thought of the most effective advertising chatbots, providing options past simply dwell chat in your web site is important.
- Restrictions for a number of groups: Drift strongly encourages firms to go for their most costly Enterprise plan. That is comprehensible, nevertheless it implies that options like routing leads and conversations to completely different departments are solely accessible at this excessive value level. Many different dwell chat suppliers supply this performance at a way more inexpensive value.
- Preliminary studying curve: Organising and configuring the Drift chatbot will be difficult. A consumer evaluation on G2 highlights this difficulty: “Preliminary setup will be burdensome. The workflows, chat mappings, and workflow will be troublesome. It could be nice to see extra pre-made templates.”
Now that we all know the drawbacks, let’s shortly transfer on to the highest 14 Drift alternate options to strive in 2024.
Prime 14 Drift alternate options to strive in 2024
Let’s take a look at a number of the finest alternate options to Drift.
1. Botsonic by Writesonic
Botsonic, developed by Writesonic, represents the way forward for conversational commerce expertise.
This no-code AI chatbot builder permits companies to create personalized chatbots educated on particular enterprise knowledge shortly and simply. That is designed to interact clients 24/7, offering human-like responses to inquiries primarily based on earlier interactions.
Why is Botsonic the device for your small business?
1. No-code simplicity
Botsonic is designed for all customers, no matter their technical experience. The platform adheres to a ‘No Code’ philosophy, permitting anybody to construct AI chatbots with out writing a single line of code.
With an intuitive interface, customers can choose pre-defined responses and arrange dialog flows effortlessly. This makes it an excellent resolution for small to medium-sized companies.
2. Excessive customizability
In contrast to generic chatbots, Botsonic gives in depth customization choices. Customers can tailor their chatbot’s look, from naming it to designing its avatar and coloration scheme.
This customization ensures the chatbot aligns with the enterprise’s model id, offering a customized and cohesive buyer expertise.
3. AI-powered and ChatGPT-trained
Botsonic leverages the latest AI technology, together with GPT-4, to ship clever, context-aware responses. The platform constantly learns from buyer interactions, adapting and bettering its responses over time.
This superior AI functionality permits Botsonic to supply fast, correct solutions and a extra engaging customer experience.
4. Prepare on customized knowledge
Companies can train Botsonic utilizing their very own knowledge, corresponding to FAQs, data bases, or buyer suggestions. This enhances the chatbot’s relevance and accuracy, guaranteeing it offers detailed, particular responses to buyer inquiries.
5. Chat knowledge evaluation
Botsonic contains complete analytics instruments that present insights into chatbot efficiency. Companies can monitor interactions, measure consumer satisfaction, and establish areas for enchancment. This data-driven strategy helps companies refine their chatbot’s performance and higher meet buyer wants.
These are the precise options you had been in search of, weren’t you? So, what makes Botsonic the right various to Drift?
Botsonic combines ease of use with highly effective AI capabilities. The no-code platform democratizes chatbot creation, making it accessible to companies with out technical groups.
The excessive stage of customization permits companies to keep up model consistency, whereas its AI and machine studying options guarantee clever, adaptive buyer interactions.
Moreover, Botsonic’s potential to coach on particular enterprise knowledge means it could present extra exact and customized buyer assist than many generic chatbots.
Pricing plans
- Skilled plan: $40.83 per 30 days (billed yearly)
- Superior plan: $249 per 30 days (billed yearly)
- Customized pricing: Contact gross sales workforce
Botsonic’s sturdy options and versatile pricing make it a compelling alternative for companies seeking to improve buyer engagement with a classy AI chatbot resolution.
Critiques and scores: 4.6/5 ⭐️(80+ reviews)
2. Tidio
Tidio combines dwell chat and chatbots to reinforce buyer engagement and gross sales. Identified for its affordability and ease of setup, Tidio contains sturdy analytics and reporting instruments.
These options assist companies monitor efficiency, monitor consumer interactions, and establish areas for enchancment. Tidio’s mission is to redefine buyer assist, creating distinctive experiences that drive enterprise success.
Key options:
- Lyro AI: Superior chatbot that makes use of AI to grasp and reply to buyer queries naturally, bettering assist effectivity.
- Analytics: Provides detailed insights into buyer interactions and chatbot efficiency for higher decision-making.
- E mail advertising automation: Automates e mail campaigns, permitting focused buyer communication.
- Integrations: Contains 17 built-in integrations, together with a standout connection to Zapier for linking over 1,000 further instruments.
Professionals:
- Actual-time view of buyer messages
- Dependable Android software
- Integrates with varied platforms, together with Shopify, WordPress, and BigCommerce
Cons:
- Reporting options want enchancment
- Restricted options within the chatbot builder
Pricing plans:
- Free plan
- Starter plan: $24.17/month (billed yearly)
- Development plan: $49.17/month (billed yearly)
Critiques and scores: 4.7/5 ⭐️ (1,500+ reviews)
Additionally Learn: Finest Tidio Options and Opponents in 2024
3. Freshchat
Freshchat is a flexible messaging app with a powerful presence throughout a number of channels, together with internet chat, Fb Messenger, Instagram, SMS, Telegram, WhatsApp, Apple Enterprise Chat, and LINE.
The platform options automated chatbots to deal with frequent queries, lowering the workload on assist brokers.
Freshchat’s unified inbox permits for seamless workforce collaboration, with all members accessing dialog historical past, making it simpler to handle complicated points.
Key options:
- Freddy AI: Provides AI-driven automation for buyer assist, together with intent detection and automatic responses, which helps cut back the workload on assist brokers.
- Customizable chat widgets: Permits companies to tailor chat interfaces to match their model, enhancing the client expertise with customized greetings and aesthetics.
- Multilingual assist: Talk in over 33 languages, enhancing international customer support.
Professionals:
- Complete integration choices
- Consumer-friendly interface praised for ease of use
- Customizable chat window
Cons:
- Increased pricing in comparison with some alternate options
- Much less optimized cellular expertise
Pricing plans:
- Free Plan
- Development Plan: $19/consumer/month
- Professional Plan: $50/consumer/month
- Enterprise Plan: $88/consumer/month
Critiques and scores: 4.4/5 ⭐️ (450+ reviews)
4. Gorgias
Gorgias is a CRM designed for e-commerce companies on platforms like Shopify, BigCommerce, and Magento. The platform gives CRM options alongside distinctive instruments corresponding to social media sentiment evaluation and loyalty applications, making it a strong Drift chatbot various.
Over 7,200 manufacturers use Gorgias to enhance shopper assist, retention, and conversion charges. The platform’s CX-Pushed Development Playbook has confirmed to spice up income by as much as 44%.
Gorgias integrates seamlessly with e-commerce platforms, automating responses to frequent questions and optimizing assist workflows.
Key options:
- Ticket administration: Streamlines ticket creation, response, and workflow administration, enhancing effectivity and buyer satisfaction.
- Income dashboard: Tracks the affect of customer support on income, aiding in monetary evaluation and agent efficiency rewards.
- Automation guidelines: Automates FAQ responses, lowering guide workload and bettering response instances.
- Conversion optimization options: Enhances on-line shops with options like countdown timers and free transport progress bars.
Professionals:
- Pre-configured chatbot templates
- E-commerce-focused options
- Sturdy integrations
Cons:
- Occasional technical points as a consequence of updates
- Complicated ticket filtering course of
Pricing plans:
- Starter Plan: $10/month
- Fundamental Plan: $60/month
- Professional Plan: $360/month
- Superior Plan: $900/month
- Enterprise: Contact gross sales
Critiques and scores: 4.6/5 ⭐️ (500+reviews)
5. Olark
Olark gives a easy but efficient platform for buyer relationship administration, emphasizing the “human contact” in buyer interactions.
This Drift competitor offers customary options like automated FAQs and ticketing, however its concentrate on personalization units it aside.
Olark’s user-friendly interface and a spotlight to element make it a popular alternative for companies in search of an economical and simple buyer assist device.
Key options:
- Dwell chat: Actual-time communication with clients to handle their queries and issues.
- Customizable chatbox: Tailor the chatbox’s look and performance to align together with your model.
- Customer insights: Entry details about web site guests to supply customized assist.
Professionals:
- Superior personalization options
- Price-effective in comparison with different alternate options
- Consumer-friendly and complete for the worth
Cons:
- Lacks dynamic capabilities present in different options
- No trial plan
Pricing plans:
- Customary plan: Beginning at $29/month/operator
- Olark Professional: Contact gross sales for particulars
Critiques and scores: 4.3/5 ⭐️ (220+ reviews)
6. Birdeye
Birdeye is designed to enhance the repute and buyer expertise of native companies.
As a Drift chatbot various, Birdeye is trusted by over 100,000 companies and offers instruments for on-line repute administration, buyer engagement, and expertise insights.
Birdeye is a sturdy resolution for companies aiming to attach with potential clients by means of digital channels.
Key options:
- Shopper intelligence: Offers analytics on opinions, leads, conversion charges, and web site interactions, serving to companies perceive and enhance buyer expertise.
- Suggestions administration: Collects suggestions from opinions, surveys, and social media, enabling companies to handle buyer issues promptly.
- Sentiment evaluation: Makes use of AI to grasp buyer sentiment to gauge model notion and make knowledgeable selections.
Professionals:
- Consumer experience-centric design
- Superior analytics and insights
- Versatile integrations, together with invoicing instruments like Peachtree
Cons:
- Challenges with organising integrations
- Increased prices, probably prohibitive for very small companies
Pricing plans:
- Starter: Contact gross sales for pricing
- Development: Contact gross sales for pricing
- Dominate: Contact gross sales for pricing
Critiques and scores: 4.8/5 ⭐️(2700+ reviews)
7. LiveAgent
LiveAgent, previously referred to as Salesforce Dwell Agent, is a CRM various to Drift that gives a variety of instruments, together with dwell chatbots and ticket routing.
The device is especially famous for its free plan, which gives a complete set of options, making it a beautiful choice for small companies and people new to CRM programs.
Key options:
- Omnichannel assist desk: Combines varied communication channels, enabling environment friendly customer support administration throughout e mail, dwell chat, social media, and calls.
- Superior ticketing system: Offers sturdy ticket administration options, together with automated ticket routing and prioritization.
- Built-in name middle: Constructed-in name middle capabilities that enable seamless voice assist, enhancing buyer interactions.
Professionals:
- Complete free plan
- Very best for start-ups and small companies
- Easy and intuitive consumer interface
Cons:
- Much less complete in comparison with different choices
- Restricted interoperability with some instruments
Pricing plans:
- Small Plan: $9/month/agent
- Medium Plan: $29/month/agent
- Massive Plan: $49/month/agent
- Enterprise Plan: $69/month/agent
Critiques and scores: 4.5/5 ⭐️ (1400+reviews)
8. LiveChat
LiveChat is a well-liked and adaptable internet chat device that excels in managing assist requests and bettering gross sales.
Whereas it lacks some superior options like video calling and AI-driven chatbots present in different Drift opponents, LiveChat gives distinctive functionalities that improve buyer interactions.
One notable function is the flexibility to view messages as they’re typed, permitting brokers to anticipate buyer wants and reply promptly.
Key options:
- Knowledge safety: Ensures safe dealing with of buyer knowledge by means of encryption and compliance with knowledge safety laws.
- Efficiency optimization: Instruments to reinforce customer support effectiveness, together with chat routing and response time analytics.
- Multi-channel communication: Interact with clients throughout varied platforms, corresponding to internet chat, Fb Messenger, and WhatsApp.
Professionals:
- Sturdy integration with platforms like WordPress, Shopify, and Fb Messenger
- Straightforward to make use of with a user-friendly interface
- Wonderful customer support, with optimistic suggestions even from vital opinions
Cons:
- Increased pricing for the vary of options
- Some points with emails being marked as spam
Pricing plans:
- Starter Plan: $20/month
- Workforce Plan: $41/month
- Enterprise Plan: $59/month
- Enterprise Plan: Contact gross sales for particulars
Critiques and Rankings: 4.5/5 ⭐️ (750+reviews)
9. FreshSales
FreshSales, a part of the Freshworks suite, is a strong CRM resolution that streamlines gross sales processes and enhances buyer engagement.
Together with its user-friendly interface, FreshSales gives sturdy options corresponding to lead and phone administration, e mail monitoring, gross sales automation, and built-in telephone capabilities.
Total, this platform helps companies handle leads, monitor communications, and automate gross sales duties, all whereas offering invaluable insights by means of visible gross sales pipelines and experiences.
Key options:
- Lead administration: Captures, manages, and prioritizes leads effortlessly with AI-driven scoring, enabling gross sales groups to concentrate on high-potential prospects
- Gross sales automation: Automate repetitive duties, corresponding to e mail follow-ups and process assignments, streamlining workflows and bettering effectivity
- Visible gross sales pipelines: Provides customizable pipelines to trace deal progress and forecast gross sales precisely
Professionals:
- Intuitive, customizable interfaces
- Superior forecasting, analytics, and insights
- Enhanced gross sales processes with wealthy advertising options
Cons:
- A lot of the invaluable options are within the higher-priced plans
- Restricted third-party integrations
Pricing plans:
- Free plan
- Freshsales & Freshsales Suite: Development: $11/month/agent
- Freshsales & Freshsales Suite: Professional: $47/month/agent
- Freshmarketer: Enterprise: $18/month/agent
- Freshsales & Freshsales Suite: Enterprise: $71/month/agent
Critiques and scores: 4.5/5 ⭐️ (1180+reviews)
10. HubSpot
HubSpot is a number one CRM and on-line advertising platform providing a complete suite of instruments, together with the HubSpot Service Hub.
This versatile platform helps companies handle buyer engagement, lead era, and real-time communication.
With options corresponding to dwell chat, e mail, calling, and chatbot capabilities, HubSpot stands out as a strong Drift various. Its free CRM providing permits companies to discover its options earlier than committing to extra superior paid packages, making it a preferred alternative for rising groups.
Key options:
- Conversational instruments: Built-in dwell chat, e mail, and calling streamline communication throughout a number of channels, enhancing buyer interplay.
- Chatbot builder: Simply create automated chatbots to deal with routine queries while not having any coding expertise.
- Lead seize and administration: Environment friendly instruments for capturing and nurturing leads, together with detailed monitoring of buyer interactions.
Professionals:
- Integrates properly with different HubSpot companies for a whole advertising resolution
- Wealthy vary of integrations, together with Slack and SurveyMonkey
- Function-rich free plan appropriate for small companies
Cons:
- Extra complete plans are pricey
- Restricted buyer assist in free plans
Pricing plans:
For people and small teams-
- Advertising Hub Starter: $15/month/seat
- Starter Buyer Platform: $15/month/seat
- Advertising Hub Skilled: $800/month/3 seats
For companies and enterprises-
- Advertising Hub Skilled: $800/month/3 seats
- Advertising Hub Enterprise: $3.600/month/5 seats
Critiques and scores: 4.4/5 ⭐️ (11,400+reviews)
11. Zoho CRM
Zoho CRM is a sturdy buyer relationship administration platform designed to reinforce gross sales, advertising, and buyer assist operations.
As a complete Drift various, Zoho CRM gives a variety of options, together with contact administration, gross sales automation, and analytics.
The device additionally contains distinctive options like gamification instruments and multi-channel messaging, making it a beautiful choice for companies in search of a flexible CRM resolution.
Key options:
- Actual-time customer monitoring: Monitor web site guests in actual time for higher engagement and conversion. This helps companies work together with potential clients as they navigate the location.
- Superior analytics: Acquire insights into gross sales and buyer knowledge, enabling data-driven decision-making to enhance enterprise methods.
- Cell CRM: Entry CRM options on the go together with a completely purposeful cellular app, guaranteeing productiveness from wherever.
- Gamification: Encourage and have interaction gross sales groups by means of gamified components corresponding to factors, badges, and leaderboards, enhancing productiveness and workforce morale.
Professionals:
- Sturdy emphasis on knowledge safety and privateness
- In depth function set, together with sturdy customization choices
- Price-effective pricing for the options supplied
Cons:
- Some customers report points with the consumer interface
- Could be sluggish at instances and troublesome to make use of
Pricing plans:
- Customary: $20/month/consumer
- Skilled: $35/month/consumer
- Enterprise: $50/month/consumer
- Final: $65/month/consumer
Critiques and scores: 4.1/5 ⭐️ (2,640+reviews)
12. Zendesk
Zendesk is a well-established platform for customer support and engagement, providing a broad vary of options appropriate for companies of all sizes.
The platform offers instruments for multi-channel assist, together with e mail, chat, social media, and telephone, all built-in right into a single platform.
Zendesk excels with its AI-powered automation that helps streamline repetitive duties, recommend responses, and optimize assist operations.
Customization choices enable companies to tailor the platform to their particular wants, making it a powerful various to Drift.
Key options
- Omnichannel assist: Unified workspace for brokers to handle interactions throughout a number of channels, enhancing effectivity and buyer expertise.
- 360-degree buyer view: Consolidates knowledge to supply a complete view of the client, enabling customized interactions.
- Superior data base and self-service: Provides AI-powered chatbots, assist facilities, and a sturdy data base for twenty-four/7 buyer assist.
- Generative AI: Makes use of AI for superior options corresponding to generative replies, tone adjustment, and content material enlargement. This helps brokers create extra pure and interesting conversations and effectively handle excessive volumes of buyer queries.
Professionals
- In depth customization capabilities
- Efficient alerts and escalation administration
- Aggressive pricing for the options supplied
Cons
- Some customers expertise technical points with knowledge migration
- Increased pricing plans will not be appropriate for small companies
Pricing plans
- Assist Workforce: $19 per agent/month
- Assist Skilled: $55 per agent/month
- Assist Enterprise: $115 per agent/month
- Suite Workforce: $55 per agent/month
- Suite Development: $89 per agent/month
- Suite Skilled: $115 per agent/month
- Suite Enterprise: Contact gross sales
- Suite Enterprise Plus: Contact gross sales (Plans are billed yearly)
Critiques and scores: 4.3/5 ⭐️ (5850+reviews)
Additionally Learn: 15 Finest Zendesk Options and Opponents for 2024
13. Customerly
Customerly is a buyer expertise administration platform that integrates automation with human assist.
Whereas it lacks an omnichannel workspace, it gives a shared inbox for centralized agent data. The platform features a built-in CRM for storing buyer knowledge and facilitates real-time communication by means of superior dwell chat options.
Customerly is designed to reinforce customer support and advertising automation, making it a flexible alternative for companies in search of to enhance conversions and development.
Key options
- Superior dwell chat capabilities: Contains video dwell chat and cellular compatibility, enhancing buyer interplay with real-time, customized communication.
- Customer segmentation: Permits segmentation and customized engagement, essential for advertising and gross sales, enabling companies to tailor their communications primarily based on consumer habits and preferences.
- Unified dashboard: Integrates varied communication channels into one intuitive interface, simplifying administration and bettering effectivity.
- AI assist desk: Enhances workforce collaboration with AI-powered assist, accelerating question decision and delivering superior service
Professionals
- Multifunctional platform with complete instruments
- Enhances buyer engagement with customized communication
- Intuitive consumer interface
Cons
- Advanced for small companies
- Costly in comparison with fundamental chat options
Pricing plans
- Important Plan: $9/month
- Startup Plan: $49/month
- Professional Plan: $99/month
- Enterprise Plan: $299/month
Critiques and scores: 4.3/5 ⭐️ (17+reviews)
14. HelpCrunch
HelpCrunch combines CRM capabilities with on-line advertising instruments, making it an acceptable choice for companies in search of a flexible platform.
The platform gives a shared inbox for managing multichannel assist and automatic e mail follow-ups to make sure steady buyer engagement.
HelpCrunch is especially useful for SaaS and e-commerce firms as a consequence of its built-in e mail advertising instruments and buyer knowledge profiling options.
Key options
- Sensible chatbot: Offers prompt buyer assist and responses, bettering buyer satisfaction and lowering response instances.
- Data base: Provides self-service assist by means of a complete data repository, lowering the workload on assist brokers.
- E mail advertising instruments: Allows creation and administration of automated e mail campaigns, focusing on clients with customized messages to extend engagement and conversions.
Professionals
- Provides a free trial for function exploration
- Price-effective for small and medium-sized companies
- Helps inter-channel communication
Cons
- Occasional efficiency points reported by a number of customers
- Restricted language assist
Pricing plans
- Fundamental Plan: $12/month
- Professional Plan: $20/month
- Limitless Plan: $495/month
Critiques and Rankings: 4.7/5 ⭐️ (210+reviews)
The most effective various to Drift is…
Selecting the best Drift alternative requires evaluating your small business’s particular wants, together with business, funds, dimension, and workflow complexity. It is important to discover a device that aligns together with your objectives and enhances buyer engagement.
All of the alternate options reviewed supply invaluable options that may cater to varied enterprise necessities.
These instruments present a variety of advantages corresponding to sturdy analytics, multilingual assist, superior ticket administration, and seamless platform integrations. They’re designed to reinforce customer support, streamline workflows, and increase engagement throughout a number of channels.
Whether or not you want robust customization, complete assist options, or highly effective advertising automation, there’s a resolution tailor-made to suit your particular wants.
That stated, one device clearly stands out as the most effective various to Drift: Botsonic by Writesonic.
Botsonic emerges as the most effective general alternative for its ease of use, no-code setup, and superior AI capabilities. The platforms gives a highly customizable chatbot expertise powered by GPT-4, making it supreme for companies seeking to create interactive, customized buyer interactions effortlessly.
For those who’re seeking to elevate your buyer engagement and streamline your operations, think about giving Botsonic a try to expertise its superior capabilities for your self.