Bajaj Allianz Life Insurance coverage Co. Ltd. (BALIC), is without doubt one of the quickest rising non-public life insurance coverage firms in India. Are you able to guess its progress system? It constantly makes use of expertise very well to spice up effectivity and productiveness. Presenting some current examples.
Each firm makes use of instruments like WhatsApp, MS Groups and Robotic course of automation (RPA). What BALIC did was put them collectively in such a method that it revolutionized worker productiveness. This transformative strategy has enabled BALIC to beat operational challenges and create a seamless work surroundings. Addressing key ache factors utilizing automation has introduced forth outstanding advantages to the group.
With an worker depend of greater than 21,000, BALIC confronted a number of challenges previous to embracing automation in processes like worker onboarding, worker queries and vendor payouts. Workers grappled with both calling HR employees with their queries or accessing a number of functions to retrieve essential paperwork and information, leading to inefficiencies and wasted time. Guide information extraction and approval processes brought on delays and hindered productiveness. The prevailing programs supplied a suboptimal consumer expertise, negatively impacting worker satisfaction. Furthermore, excessive turnaround occasions for approvals and important processes created bottlenecks inside the group.
By means of automation, BALIC workers skilled a spread of considerable advantages. What made a substantial distinction is EEze, an AutomationEdge powered Conversational AI and automation resolution built-in with WhatsApp which has significantly enhanced worker expertise. With HR and IT programs now working in sync, workers are actually productive from day one.
A unified platform inside WhatsApp actually helps workers save time by eliminating the necessity to navigate a number of functions.
The combination of WhatsApp and MS Groups has ushered a digital work surroundings that ensures 24/7 accessibility to functions and companies. This flexibility promotes collaboration amongst staff members and permits workers to entry essential data from wherever, at any time. The worker expertise will enhance additional with adoption of ChatGPT like Generative AI expertise within the chatbot.
Centralized entry to functions is a major advantage of automation for BALIC. Integrating numerous functions inside a single chat window has simplified the consumer expertise, and diminished the complexity of accessing important data. Workers can now navigate duties extra effectively, and this has boosted the worker onboarding satisfaction rating from a low 30% to a excessive 93%.
One other space of notable progress at BALIC is vendor payout. This entails coordination between HR, IT and Finance programs. The AutomationEdge resolution processes 10,000 invoices by automating 9 processes together with bill monitoring, fee administration, and buy order creation. It has diminished handbook intervention, improved accuracy, and ensured well timed funds to distributors. The distributors are glad as a result of payout occurs in days as an alternative of weeks and months after automation.
The third notable space of progress at BALIC is buyer lifecycle administration. A newly developed RPA bot talks to six enterprise programs to pay attention all buyer lifecycle information at a single location. The bot additionally exhibits the incomes potential to salespersons on their cellphones and retains them up to date on the lead standing.
To recap, BALIC’s implementation of strategic automation options, powered by WhatsApp, MS Groups, and AutomationEdge, has boosted worker productiveness and satisfaction. By addressing challenges head-on and capitalizing on the advantages of automation, BALIC has created a digitally refined work surroundings. Their notable success is an inspiration for organizations in search of to optimize operations and keep forward in immediately’s fast-paced enterprise panorama.